At River City Bank "Legendary Service" is our mission.
The following principals represent the commitment we make to each client we are given the opportunity to serve. These principles have been established, affirmed and are lived by each member of our very talented and dedicated team.
We have decided that without exception we will...
- Ask questions and listen to our clients in order to fully understand their needs.
- Provide our clients with the best rate option and closing cost scenarios.
- Be sensitive to the fears that many home buyers have about obtaining a mortgage loan and earn their confidence as a trusted advisor.
- Respect our clients time and minimize the amount of effort required of them by applying our knowledge, experience and resourcefulness.
- Communicate regularly and proactively with our clients to keep them informed of the status of their loan and to reduce the stress that is associated with uncertainty.
- Ensure smooth, on time closing with anticipated cost and terms.
- Measure our success by our client's willingness to confidently recommend us.
- Take full responsibility for our actions and be honest at all times.
- Seek to improve the quality of service we provide by encouraging each client to evaluate our performance.